Sales Associate
Company: Glassybaby LLC
Location: Seattle
Posted on: October 18, 2024
Job Description:
Description:Purpose of the Position:To sell glassybaby and
accessories, promote the brand, share glassybaby giving message,
provide excellent customer service in person, over the phone and
email. Demonstrate sustained competence and accuracy in POS use and
financial transaction accountability and inventory management.
Primary Duties:
- Sell glassybaby and accessories in retail store to achieve
store sales goals and promote the glassybaby brand.
- Greet + acknowledge each guest when they enter and depart the
store
- Promote and sell products
- Provide excellent customer service
- Maintain storefront to glassybaby standards through cleaning,
inventory and packaging replenishment, and other tasks as
needed.
- Packaging properly glassybaby/rockers/drinkers
- Provide excellent customer service by phone and in person
through clear communication, transaction efficiency and accuracy,
and an amiable demeanor.
- Operate Point of Sale software with attention to all aspects of
reconciliation and accuracy in opening and closing protocol.
Possess the ability to troubleshoot transactional problems,
physical problems with the POS and any relevant equipment, and
convey in writing to the appropriate parties any problems that
cannot be solved onsite
- Process transfer requests, put out and display product
- When processing the sale please ask for a name + email to enter
the POS for every transaction. no john/jane doe.
- glassybaby is to be always lit during store hours of
operation
- Foster customer partnerships through sharing stories, signing
up for email updates, participating in promotions, community
outreach, and goodwill, to spread brand-awareness and increase
sales
- share glassybaby giving and messaging
- every glassybaby goes back to the glassybaby foundation, giving
arm of glassybaby
- how much glassybaby has given back $14,000,000 + counting
- share who the monthly, quarterly partners
- talk about baby grants
- Act as an amiable, informed, and helpful representative of
glassybaby
- Ensure that customers leave excited about the company, the
product, and the facility
- Share the glass blowing process
- Know daily what the glass blowers are making + share with
customers
- Maintain a clean Hot shop space for customers to watch
- Communicate with stores manager and other sale associate about
customer inquiries as needed.
- inventory management - exchanges, accurately put in correct
information into POS, and help with inventory monthly inventory
when asked, daily cycle counts
- All other duties as assignedRequirements:Knowledge, Skill, and
Abilities
- Work as a proactive, supportive, self-directed team member,
upholding a positive attitude and Demonstrated ability to perform
work in a team environment, not solely as an individual
contributor.
- Knowledgeable about the glassybaby products and how they are
created.
- Strong organizational skills with a high standard of attention
to detail.
- Professional, courteous, and clear verbal communication
skills.
- Initiative-taker and proactive; able to work independently
without supervision.
- Excellent work ethic. Punctual
- Ability to think quickly and critically, with excellent
problem-solving skills.
- Ability to manage difficult situations calmly, professionally,
and respectfully
- Basic knowledge of Microsoft Office products
- Know how to operate an iPhone, iPad + outlook
- Read and address emails + replying when necessary
- NetSuite and shopify softwareEducation, Experience,
Certifications, Licenses
- High School diploma, equivalent or enrollment preferred.
- Customer service experience preferred.
- Luxury brand sales experience preferred.
- Experience with NetSuite, and Shopify- preferredPhysical
Demands
- Ability to regularly lift-up to 35 pounds and rarely lift to 50
pounds and use a step ladder.
- Frequent standing and walking.
- Must be able to work in conditions that are impacted by weather
and climate.
- Must be able to speak and hear well enough to conduct
conversations.
- Vision abilities are critical and include close vision,
distance vision, peripheral vision, depth perception and the
ability to adjust focus.
- Must be able to work in an environment where noise level is
usually moderate.
- Frequent use of hands to finger, handle, or feel; must be able
to frequently reach with hands and arms; below, at and above the
waistline
Compensation details: 19.97-19.97 Hourly Wage
PIa0febe28d731-37248-35814692
Keywords: Glassybaby LLC, Everett , Sales Associate, Sales , Seattle, Washington
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