Customer Service Representative - Everett, WA
Company: UnitedHealth Group
Location: Everett
Posted on: February 10, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required
to work during our normal business hours of 9:00am - 6:00pm. It may
be necessary, given the business need, to work occasional overtime.
Employees are required to work some days onsite and some days from
home.
We offer 6 weeks of paid training. The hours during training will
be 9:00am - 6:00pm, Monday - Friday. Training will be conducted
onsite. After this 6-week period you may have the ability to work
remotely with the requirement on reporting onsite at least 1 day
per month.
If you are within a commutable distance to the office at 3901 Hoyt
Avenue, Everett, WA, you will have the flexibility to work from
home and the office in this hybrid role* as you take on some tough
challenges.
Primary Responsibilities:
Managing inbound and outbound calls in a timely manner
Assist Point Teammate in submitting daily request for
referrals/authorizations
Schedule, reschedule and coordinate all patient appointments and
tests per office protocols
Meet or exceed the performance measures established by the Practice
Management Dept.
Understand and deliver quality customer service that is consistent
with Optum's service standards
Working with multiple service lines throughout each day assisting
patients with appointments, medication refills, updating insurance
etc.
Work with providers and staff to ensure completeness of
documentation to facilitate the referral/authorization process
Assemble information concerning patient's clinical background,
insurance and referral needs, per referral guidelines
Point of contact for patients who raise questions and concerns
Ensures work is being performed according to company policies,
procedures, and standards
Provides high quality care and service excellence to our
patients
Performs other administrative and clerical duties as assigned
Participates in a variety of department initiatives
Ensures all OSHA, HIPAA, and other regulations are followed
Follows proper reporting protocols for any compliance or incident
reporting as needed
Maintains strict patient and employee confidentiality
Other duties and responsibilities, not specifically described,
maybe defined, or assigned from time to time, consistent with
knowledge, skills and abilities of the incumbent by management
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications
Skilled in problem solving to quickly assess current state and
formulate recommendations
Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a
compassionate manner
Must be able to work daily onsite at the 3901 Hoyt Avenue, Everett,
WA office for the first 6 weeks. After this 6-week period you may
have the ability to work remotely with the requirement on reporting
onsite at least 1 day per month
Ability to work Monday - Friday, during our normal business hours
of 9:00am - 6:00pm, including the flexibility to work occasional
overtime, based on the business need
Preferred Qualifications:
1+ years of experience in a related environment (i.e., office,
administrative, clerical, customer service, etc.) using phones and
computers as the primary job tools
Prior health care experience
Telecommuting Requirements:
Reside within a commutable distance to the office at 3901 Hoyt
Avenue, Everett, WA
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO
Keywords: UnitedHealth Group, Everett , Customer Service Representative - Everett, WA, Hospitality & Tourism , Everett, Washington
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